Many companies choose to build and manage their business continuity programme in-house – perhaps hiring additional resource with expertise in resiliency to help design and execute a programme. For companies that lack the in-house expertise or are under pressure to implement a business continuity programme quickly there is now another option: Business Continuity as a Service (BCaaS), which provides access to the expertise required to design, build, execute and maintain an effective resiliency programme.
What Is BCaas?
BCaaS provides on demand access to the expertise you need to manage the many and varied, known and unknown, operational risks inherent in the day-to-day activities involved in delivering services and supporting customers.
At NWT, we work with a variety of companies from SMEs to truly global enterprises, to design and maintain their business continuity programmes, using ISO 22301 as the industry standard for our service.
There are several reasons why our customers choose to use BCaaS instead of building and managing a continuity programme in-house:
Resourcing: Business continuity is a niche skill that isn’t readily available in the market. BCaaS gives you rapid access to experienced continuity experts that will deliver instant impact to your business.
Many of the companies we work with think of our team as embedded members of their teams – integrating our experts directly into their processes as we oversee their continuity programmes and provide coaching, mentoring and training roles, that leave behind a lasting legacy of capability.
Costs: The nature of business continuity is that you never know exactly when your programme will be called into action. A company must build an in-house team and create its business continuity programme years before a major disruption brings the team into action.
The staff costs and leadership investment required to create and maintain an in-house continuity programme are significant – more than some companies want to invest. BPaaS provides a flexible and scalable commerical model that allows you to call off our capabilities as and when they are needed.
It is a challenge to react and scale if the unthinkable occurs: When a disruption happens, companies often need to rapidly add members to their continuity team.
Since you can’t hire and onboard continuity experts in the critical moment, companies find themselves pulling staff with no experience in resiliency – then asking them to help in an emergency capacity as was seen particularly at the start of the COVID-19 pandemic in early 2020. As a result, NWT helped several customers manage the business continuity challenges, from connectivity to full roll outs of collaboration tools such as Microsoft Teams, to ensure that the business continued to deliver to their customers.
How does our BCaaS work?
Step 1: Critical Friend Review of your business continuity programme or policy
The first step is to complete a comprehensive Critical Friend Review of your current programme, providing a full report to your business, which typically includes:
For our BCaaS customers the evaluation includes a detailed plan of how we will oversee your continuity programme moving forward.
Governance, Policy, and Programme Support
Once we’ve started working with you, we’ll oversee the governance, policy and programme support for business continuity. Our team will:
Business Continuity Lifecycle
Our team manages all aspects of the business continuity lifecycle, including:
Vendors are a critical part of business continuity and resiliency. As part of our BCaaS offer, our senior commerical director and vendor management experts will work with your team and vendors to:
IT Disaster Recovery Strategy and Planning
Our customers IT teams play a critical role in continuity planning. In this area, we:
Communications and Awareness Strategy
As our customers trusted expert, we oversee the business, corporate and technical comms and awareness strategy within your company for the business continuity programme, which follows our standard indicative methodology.
Our communications and awareness approach will be customised to your organisation’s specific needs.
On a regular basis, our team will provide regular updates to key stakeholders using our Agile ways of working including:
For more information, please feel free to contact us at firstname.lastname@example.org