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Operational Efficiency & Effectiveness

The new world is where ‘execute’ means real world operating capability and not just installation. This goes far beyond responding to a requirement as it is about understanding the programme from inception to the transfer of a capability to ensure a specific form of relevance called operational mastery. The digital world continues to move forward and is now driving towards ‘intelligent operations’ which automate and increase effectiveness across the business through increased operational efficiency and effectiveness.

The industry uses the terms efficiency and effectiveness, but it is easy to lose focus on what we are trying to accomplish. While they sound similar, effectiveness means something entirely different than efficiency. An effective organisation produces at a high level as operational effectiveness is concerned with the strategies and solutions that an organisation puts in place to achieve sustainable growth for its business. It also refers to the ability of an organisation to deliver products or services that are superior to those of its competitors and meet or exceed its customers’ expectations.

Effectiveness denotes the concept of how effectively an organisation achieves the outcomes it intends to produce and as such, it’s about what work is done. Operational efficiency, on the other hand, is generally defined by the output produced per unit of input which means that an efficient organisation produces quickly and intelligently. It is a practice that generally guarantees better use of resources that belong to the organisation. It also means that the work flows error-free, thus preventing delays and cost increases caused by delays and rework, or preventing below-specification products and services reaching the customer.

Operational efficiency entails the capability of an organisation to deliver products or services to its customers in the most efficient manner possible, while still ensuring the high quality of its products, service and support, and as such, it is about how work is done. In summary, by combining effectiveness and efficiency, a company produces better products faster and with fewer resources.

So, companies want to improve operational efficiency and effectiveness but how do they begin to do this? The majority of companies will have a Vision, Mission and Business Strategy. If these things are unclear or need to be approached again due to the changing world then NWT would recommend the use of Group Partners who are focussed on helping clients make strategies that work as they understand that Business leaders need tools to solve the challenges they have right now. If the strategy is already in place or once the strategy is in place, NWT will help you on your journey to the new world ensuring an emergent approach that seeks to locate the solutions properly in the context of the operation.

All our services will help on this journey and will contribute in some way to helping you achieve the goal of operational mastery through improved operational efficiency and effectiveness. Whether you need discussions and advice on the Operating Model, the Frameworks to deploy, the use of Technology to support the Business Strategy or just the mechanisms to deliver the change, we can help.

However, the most important element of ‘Our Portfolio’ in this context is our Service Approach and how we use our view of Business Value, Service Model, Service Integration, our proven 5D Framework and our unique Maturity Models, to provide the instrumentation to navigate the new world.

Our new world approach delivers high quality artefacts that can be used to ensure our approach allows us to align with our customer’s strategic intent, create accelerated results through tactical improvements in the quality of the overall solutions and provide insight that delivers new world step change in capability.

Check out how these services can help you:

Service Approach >

Advisory & Design >

Programme Delivery >

Technical Delivery >

Digital PMO >

Critical Friend Review >