Most large-scale digital transformations, based on the introduction of new technology, find it difficult to deliver the anticipated results. Often, the results achieved do not meet the business vision and outcomes envisaged as part of the change programme, which results in both disappointment and frustration as delays and increased costs reduce the potential benefits.
In simplistic terms, Delivery Risk means that the outputs/products that are required are not delivered as expected. Risk management is a key part of good project/programme management. The analysis of risk is an essential part of the design of any activity. Many companies already have good risk management practices and activities already in place, but improvements often need to be made to make these activities more visible and make the management of risk more explicit.
The majority of companies already have an agreed approach to Risk Management, have selected a risk management tool and a general project risk management process may already being used for the new projects to:
• Identify Risks and monetary impact
• Perform qualitative risk analysis
• Communicate the risk to stakeholders and the funders of the project
• Refine or iterate the risk based on research and new information
• Monitor and control risks
Whilst NWT is not a company based on selling risk management solutions, we are a company who has proven experience in all areas of risk management and how risk can be mitigated through the early stages of a project by ensuring the right strategies and approaches are in place. We are aligned with the Abraham Lincoln philosophy
“Give me six hours to chop down a tree and I will spend the first four sharpening the axe.”
Delivery risk can be avoided and managed by ensuring the project has the best foundation on which to build. We believe that the services we provide can provide a health check for the project at the right time and put in place clear links between the business strategy, effective stakeholder communication and prompt issue resolution through timely interventions.
Risk Management can begin the journey by identifying risk such as the failure of infrastructure and application resulting in disruptions and nonavailability of IT systems, inadequate business continuity planning (BCP) and DR, resulting in the inability to support business and operations and, ultimately, resulting in losses, failure to follow defined change incident or problem management processes, for example, resulting in service disruptions and nonavailability, failure to engage with service management and put service documents in place, resulting in no or inadequate support for users or unresolved security issues introduced into the production environment, resulting in compromised security.
NWT believes most organisations have a list of risks and real time issues that they have had to address in previous projects, but we aim to stop some of this pain by highlighting and addressing early as part of the overall strategic approach to a successful transformation and delivery. We obviously agree that it is essential that such risk should be assessed and managed before the project goes live, but in our view, we say that it is essential that such risk is assessed and mitigated during the early project initiation, requirements and design stages and that our Service Approach is a key factor in ensuring that effective frameworks are in place so that timely action can be taken to remedy problems and make sure that desired business outcomes are achieved.
We believe that it is important to work with all parties especially the delivery teams to analyse the risks and root causes of problems and provide the necessary coaching to ensure that the risk mindset and behaviours are oriented towards providing practical insights and advice.
For example, Agile development techniques create additional challenges to risk professionals in performing risk management as the speed of delivery and short development cycle requires a more continuous and involved approach to assessing delivered risk, which means that a different approach may be required from the approach used for waterfall-based projects.
NWT has experience in providing such insights into how to conduct a relevant and pragmatic approach to Technical Delivery Risk Assurance for your project. From inception to the delivery of capability, NWT has a range of services that can reduce risk and disruption whilst adding business value: