Real world experience
The client had planned a programme of work that involved migrating complex business processes from a legacy on-premise architecture to the cloud. They were working with a strategic partner to help them deliver the project, but there were concerns from all sides that the large budget allocated would not deliver the required outcomes. The project had stalled and there was an urgent requirement to review and realign the existing migration strategy so that the business outcomes required by the client could be achieved.
The first step was to conduct a critical friend review, examining the work conducted to date. NWT provided the services of an experience CTO, who worked at the client’s premises alongside both client and service provider migration teams. He brought significant insights, ideas and experience and quickly identified why the programme had floundered. It became immediately clear that the roadmap to move from the current mode of operation to the new service was flawed as it was based on technology, not on the needs of the business.
NWT helped the client to articulate the business requirements, to fully understand the complexity of the programme and the challenges and risks that must be overcome if the end goal was to be achieved. This in turn made it possible for all parties to work together to discuss multiple routes to achieve the business outcomes required. The CTO facilitated the creations of a new strategy and roadmap for change that kick started the project into action.
NWT became a true critical friend helping the client to become more forward-looking and understanding of strategic actions. We locked down value from both a customer and service provider perspective and provided a realistic plan accounting for the required talent and skillsets, time horizons and appetite for risk of all parties.