Real world experience

ServiceNow Consultancy – Professional Services Organisation

The world has become more digital, and businesses are increasingly using technology as a core driver to create business value through Digital Transformation, either by design or by influence, through external factors such as competition or market forces.

As the world continues to become increasingly digital we believe the power of intelligent tools such as ServiceNow provide transformational benefits for businesses helping them to achieve their objectives. 

The role

NWT has been providing ServiceNow Practice support for 6 months and has a long term working relationship with the customer. 

We provided an industry executive and ServiceNow consultant to engage with senior leaders within the customer and support the outline and definition of a business case to migrate from a number of legacy tools onto a single ServiceNow platform. 

The engagement included driving and managing a series of workshops with ServiceNow as a vendor to validate the high level design, develop a volumetrics to drive licence quantities and align professional services effort to assist with the implementation. 

Using industry knowledge, NWT was also able to advise the customer to include an implementation ‘wrapper’ to support the implementation in terms of governance, transition, testing and training. 

This enabled the development and release of a complete business case covering licences, professional services support and the internal resources required to undertake a successful ServiceNow implementation and transition.

Key outcome

  • Expert support around ServiceNow implementation best practice to inform a business case for Senior Management Team sign off
  • Leverage industry experience to optimise licencing volumes and costs so that the customer can realise value earlier
  • Reduce implementation risk for the customer through up front identification of project roles and required backfill to maintain operations
  • Set realistic expectation with both ServiceNow and customer regarding implementation scope and timelines