ServiceNow as a Service

ServiceNow as a Service

Our ServiceNow as a service supports customers to grow and meet the increasing need to automate, integrate and capture business workflow.

ServiceNow as a Service

Our ServiceNow as a service supports customers to grow and meet the increasing need to automate, integrate and capture business workflow.


Why use ServiceNow

The ServiceNow platform – rebranded as Now is a cloud-based, silo-busting digital business platform that allows you to consolidate on-premise legacy products to a single cloud platform and harness shared data and analytics with automated workflows. By moving to the ServiceNow cloud you can modernise your IT landscape, remove the burden of managing on-premise hardware, improve productivity for IT and its users, all while eliminating costly legacy products and infrastructure and creating a secure, resilient service experience.

The challenge many customers find when considering an implementation of ServiceNow is that once the licences are purchased, then there is an immediate drive to deliver value as soon as possible and gain the benefits of that investment. As a result, realisation of benefits can be missed with the business pressure to deliver capability. There are inevitable gaps between business demands and how ServiceNow works without appropriate configuration, and if not managed, work arounds and shadow tools and processes could quickly appear post-implementation due to missing requirements, poor data gathering or incomplete documented processes.


Why NWT?

As a ServiceNow partner NWT has considerable ServiceNow experience and knows the ITSM industry and best practices inside out. We are a registered ServiceNow partner for sales and services. The strength of our team is our wealth of experience in IT support across a diverse range of business sectors and customers. Think of our consultants as critical friends, providing impartial guidance on how to deliver an outstanding user experience in an increasingly complex IT environment, where people work at any time, in any place and on any device.

Our ServiceNow consulting services bring visibility into IT processes and infrastructure and minimise the negative impact of infrastructural changes. NWT can help you migrate from legacy ITSM systems to ServiceNow. This will enable your organisation to start using the powerful data transfer capabilities, workflow automation and a modern approach towards service management of ServiceNow.

NWT is able to bring critical thought to the implementation of ServiceNow. We look beyond the immediate tool requirements and ensure that there is a firm foundation to build from in terms of data and processes, as well as determining the specific dependencies and pre-requisites that form an integral part of any implementation. Our experience of the platform also means that we can bring oversight to the requirements and configuration, helping customers to decide where business value outweighs the technical risks of customisation and ensuring that any configuration has a minimal impact on user experience, performance, and maintainability.

About our ServiceNow as a Service

We can help to make sure that appropriate governance from leadership, project management and technical management is in place to ensure success. Our ServiceNow migration services include:

  • Analysing the issues with your current ITSM system and providing guidance on how to overcome them.
  • Providing guidance on how to optimise business processes to make the processes transferred to ServiceNow more efficient.
  • Helping you to settle on the ServiceNow functionality you need, be it out-of-the-box or custom-made features and applications.
  • Reviewing various migration strategies and choosing one that suits your needs best.
  • Planning further implementation and solution adoption activities
  • User training for your employees and help of your employee influencers to evangelise ServiceNow usage.

Frequently Asked Questions

An assortment of digital workflow applications are offered by ServiceNow, a cloud-based platform that assists in automating and managing IT services, operations, and customer service. In addition to improving customer service, it enables businesses to streamline their processes and make better use of their resources. Users may access and control a wide range of services from a single interface because to the integration of numerous IT-related services into ServiceNow’s single platform. 
  • Experience of implementations across a wide range of customers, from SME through to Enterprise 
  • Working relationship with ServiceNow that allows us to access product insights and technical support to help address business problems 
  • Focus on the outcome and ensure consideration is given to process and people, as well as tools so that the expected benefits can be realised 
  • Understanding of the interdependencies between ServiceNow Applications and the wider IT eco-system 
  • Access to industry experts who have worked with and understand the benefits of ServiceNow in other organisations who can provide insights into get value from the platform 
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Together, Anexinet and NWT are uniquely positioned to help clients streamline their journey to the Cloud in the face of the pandemic by designing, building, automating and managing their workloads and applications on Enterprise-Cloud or Cloud-Hyperscalers, including AWS, Alibaba, Google Cloud, and Microsoft Azure. The strategic partnership has already helped one established financial institution unlock significant value by accelerating the development and delivery of effective, integrated Cloud-based solutions. Anexinet’s proven Kickstart process and comprehensive set of tools and services deliver an Agile, scalable Cloud-based environment that embraces traditional IT as well as Private, Public, and Managed Cloud. Migrating applications and business systems to the Cloud is a daunting task for even the most mature organization. As a result, a Cloud-adoption strategy and roadmap often means the difference between successful deployment and failure to launch. Anexinet helps organizations determine their ideal strategic approach.


How Anexinet aligns with our 5D framework